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CHAPTER 10 The Online Mutual Help Practices of Romance Fraud Victims

Cantin, Pascale-Marie ; Ream, Fyscillia ; Dupont, Benoît (2025) — University of Ottawa Press eBooks

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DOI: 10.1515/9780776645636-014 (opens in a new tab)

Type:   Book Chapter
Country:   Global
Tags:   Digital Traces, Discussion Forums, Fraud Reporting, Online Mutual Help, Peer Support, Prevention, Romance Scams, Victim Recovery
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Synopsis

            
This chapter investigates how romance fraud victims use online mutual-help platforms to support themselves and others, proposing that a “security of self” can arise from bottom-up, community-driven practices when formal institutions fall short. Cantin, Ream, and Dupont analyze three discussion forums— ScamWarners, ScamSurvivors, and Signal-Arnaques—to understand how victims share experiences, mobilize help, and counter scammers. Their mixed-methods approach combines automated collection of forum data with qualitative coding of a substantial set of threads to reveal how these communities organize around post-incident recovery and prevention. The authors identify three intertwined mutual-help activities. First, victims support one another by telling stories, which helps break isolation and restore a sense of agency; peer encouragement and anonymous narration can empower individuals to reframe their experiences as survivorship rather than vulnerability. Second, forums function as repositories of digital traces—conversations, profiles, and modus operandi—that victims can share to identify fraud schemes and to warn others. Third, participants use forums to raise awareness and to provide practical guidance on recognizing red flags, reporting scams, and navigating supportive institutions, including where to seek help after an incident. The chapter also discusses how victims transition from novices to experienced “survivors” who mentor others, expose fraudulent profiles, and contribute to collective prevention efforts. It notes potential benefits and risks of these forums and calls for systematic evaluation of their effectiveness, privacy safeguards, and ways government actors might collaborate with or regulate such communities without eroding trust. Overall, the study positions online mutual help as a meaningful, if not definitively proven, complement to traditional victim support and cybercrime prevention efforts.

          

        
                  

            
Identified Gaps

            
Research on romance fraud remains limited, especially in Canada. Prior work largely addresses fraud networks and victim consequences rather than post-incident experiences, victim agency, and online peer support. Few empirical studies examine online mutual help among crime victims, and the effectiveness of fraud-focused mutual-help forums is largely unknown.

          

        
                  

            
Methods

            
The chapter used a hybrid design combining automated collection of public forum data with inductive qualitative content analysis. A customized Python script extracted post metadata and content from ScamWarners, ScamSurvivors, and Signal-Arnaques. The authors selected 1,000 conversations (335 per forum) based on original-post length and interactions, imported them into QDA Miner, and derived three themes: supporting victims, identifying fraudulent profiles, and raising awareness.

          

        
                  

            
Limitations

            
The chapter acknowledges that its platform-use analyses are limited in scope. The platform ranking uses ScamWarners posts from 2012–2021 and may have changed since 2021. The qualitative sample was restricted to 1,000 threads selected partly for post length, views, and responses, so less visible conversations may be underrepresented. The study does not test whether forum practices improve recovery or prevention outcomes.

          

        
                  

            
Future Work

            
Systematically and rigorously evaluate the benefits, shortcomings, and effectiveness of online mutual-help practices for fraud victims. Extend research to other platforms, including social media, where such practices arise organically. Examine protective measures by email providers that may limit fraudulent account creation.

          

              

    
    

        
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